Media

HB Exclusive: New Knowland CEO Jeff Bzdawka discusses new role, meetings recovery

Knowland, a provider in AI-powered meetings and events data for the hospitality industry, has appointed Jeff Bzdawka, former SVP, global hotel technology for Hyatt Hotels, as its CEO.

Lodging Magazine: Finding the Right Fit – Transactional or Relationship Selling

As many are predicting a U.S. travel surge for summer 2021 following the COVID-19 pandemic, the hospitality industry is moving into the next phase of recovery. Some hoteliers are looking to reevaluate roles while others are reestablishing …

Hotel Business: Meet and Greet? Face-to-Face Is Returning. What Will It Look Like?

Heading into 2020, there were hundreds of thousands of meetings and events planned at hotels throughout the U.S. for the year. In fact, from January to the second week of March, there were an average of 23,000 meetings and events per week, according …

Hotel Management: 5 Things Hotels Should Ask of Their CVBs

As travel rebounds from the COVID-19 pandemic, attracting visitors to a destination will be paramount for the local economy’s recovery. That’s where the local convention and visitors bureau steps in to promote your city and drive visitation to boost …

Hotel Business: Recovery is Coming – Tangible Steps for Hotels to Categorize, Manage and Prepare

You might look at the headline and think this writer has finally gone crazy. But, if you bear with me, I promise I haven’t. Have you taken a look at your STR numbers lately? Remember the days when we lived and died by those crazy numbers. Perhaps …

Lodging: Asset Protection – Investing in the Hotel Sales Team

With the rollout of new COVID-19 vaccines, optimism is beginning to replace the malaise that has embroiled the hospitality industry since the beginning of the global pandemic. Stronger-than-anticipated leisure demand in the fall of 2020 led to …

Hotel Management: Fight Club 2021 – Prepare Your sales team to Deliver Results

While the world holds its breath, waiting for signs that we can return to some sense of normalcy, the rise of virtual meetings and the adoption of hybrid events continue to be the primary tools of the market. However, the need to gather to conduct …

Hotel Business: Davidson Teams with Knowland

Davidson Turns to Knowland to Accelerate Group Sales Knowland, a leader in hospitality group data analytics, has completed a project with management firm Davidson Hotels & Resorts that helped develop and implement a multifaceted prospecting …

HospitalityNet: Hotel Sales Teams – 2020 is Behind Us but Not the Pandemic. Now What?

In Spring 2020, many hotels were forced to furlough most on-property Sales Managers because so much demand for hotels disappeared with the pandemic, requiring any remaining team members to be responsible for market segments which previously were not …

Get Fit: Is Your Sales Team Trained for a Selling Marathon?

How to Optimize Hotel Group Sales for 2021 Excerpt from article originally published in Hotel Business. As we move into 2021, many of us are looking forward to the new year with the hope of new possibilities that will turn the tide for hotel group …

Lodging: How to Deliver Service with a Smile from Behind the Mask”

What has happened to customer service? It is the essence of, and foundation upon, which our industry has been built. Excellent customer service is quickly becoming a thing of the past. We see it every day in the long hold times for major corporations …

Hotel Business: Knowland, Meetings and Events Volume Up 15% in November

ARLINGTON, VA— November U.S. monthly meetings and events volume increased 15% over the previous month, according to the latest data from Knowland, the provider of group hospitality analytics for hotels, convention and visitor bureaus, conference …